Skip to main content
E
erick_4197
Participant
October 3, 2025
Question

Says I have no Internet connection but I do

  • October 3, 2025
  • 2 replies
  • 145 views

I've had no issues with my Internet at all so I don't know why that message keeps appearing when I tap the account tab. I have the Firefly app and I've had no problem generating videos or images. I'm just curious as to why it says I'm offline. 

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 3, 2025

Does this help?

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 3, 2025

there can be a number of causes.  eg, using the opera browser.  using a browser that's not updated.  using a firewall that blocks adobe. etc

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices