Screen recorder not recording all content

I was trying to record my work on illustrator , but my recorder is not able to record some of the content like from where we create a new file and its options , it's disturbing me a lot as i'm waiting to upload my video , can anyone plz help me out what is the problem and how i can get over it

[Branched from old thread. Subject renamed — was "error 184 impossible to recording on illustrator"