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Alaska Dawn 907
Known Participant
Mar 7, 2022 2:38 AM UTC
Question

Screen shots on my iPad connect to creative cloud app do not want that

Everything I screenshot saved in photos appear in creative cloud app. 
How do I stop that ? 
thx

Dawn

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2 replies

Tarun Saini
Community Manager
Community Manager
Mar 7, 2022 11:47 AM UTC

Hi there,

 

Thanks for reaching out! Please go to the Creative Cloud Application > Preferences and check if screenshot sync is turned on or not. If it is on, please turn it off on your iPad and then restart the application to stop syncing the screenshot in the Creative Cloud Application.

 

Let us know if that helps.

 

Regards,

Tarun

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Alaska Dawn 907
Known Participant
Apr 4, 2022 8:23 AM UTC

1) Will I loose all my past work /files when I restart ?

2) I only have iPad Pro tablet, where is preferences located?

thx

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