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Participant
July 12, 2020
Question

Security issues

  • July 12, 2020
  • 1 reply
  • 257 views

Hi Threre,

While log in to my Adobe account I receive verification codes comming from different sources (phone numbers). I was trying to contact Adobe support over chat and was ignored with contact our different team tomorrow.

 

And what is more while reinstalation I have received the following:

/Volumes/CS6\ MstrColl/Adobe\ CS6\ Master\ Collection/Install.app/Contents/MacOS/Install ; exit;
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.

[Proces zakończony]

Those files might mean that this is the phishing try, and the instalation files I had received from the link given by the Adobe support over the chat.

Have anyone of you experienced anything like that?

Please help, as the Adobe support ignoration is irritating.

Best regards,

KAN

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    July 12, 2020

    Creative Suite 6 is discontinued and no longer supported. 

     

    For Adobe Technical Support, you need a paid Creative Cloud plan. Online chat is available 24/7.  Phone support is only open M-F during normal business hours.

    https://helpx.adobe.com/contact.html

     

    CS6 can still be activated providing you have the following:
    1. original media (disks or downloads) you received at purchase,
    2. a legitimate serial number for that particular media, version and platform (Win/Mac),
    3. an older operating system that can support legacy Creative Suite.
    --------------------------
    NOTE 1: Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds.
    https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    NOTE 2:  CS6 will not run on Catalina.

     

    ===========
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert