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zrutledge
Known Participant
May 16, 2016
Answered

Send/Share A Link Not Working

  • May 16, 2016
  • 2 replies
  • 1157 views

For the past week, sending or sharing video files via the cloud has either been very slow to generate a link or not working at all.  Seems to only be affecting video files.  If I right click audio, image or document files, then click the "send a link" option, the web browser opens, the link generator pops up and a link is generated.

If I do this same thing with a video file, .mov or .mp4 have been tested, the link generator box just spins and spins.

I have tried this on 3 different computers, with three different Creative Cloud Teams Accounts, with numerous video files... all with the same result.

Any help is appreciated!

    This topic has been closed for replies.
    Correct answer danielyesthatsme

    The same here. But if i share the video from the adobe app in mobile then it works. Or you can put the movie in a folder and then share the folder.

    2 replies

    D
    danielyesthatsmeCorrect answer
    Inspiring
    May 17, 2016

    The same here. But if i share the video from the adobe app in mobile then it works. Or you can put the movie in a folder and then share the folder.

    JHS_MultiSpec
    JHS_MultiSpec
    Participant
    May 17, 2016

    I tried the App on iOS and it fails to generate/copy the link

    D
    danielyesthatsme
    Inspiring
    May 18, 2016

    Strange. Do you select the video so you can play it and then hit the three dots in the top right corner of the app?

    JHS_MultiSpec
    JHS_MultiSpec
    Participant
    May 16, 2016

    Help please?

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