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Participant
March 26, 2021
Question

Serious concerns

  • March 26, 2021
  • 1 reply
  • 159 views

I was working in Illustrator and Photoshop when a very concerning prompt popped onto my desktop from Adobe requesting my screen be recorded. I recently had some assistance from Adobe CC where they asked for access to my desktop. At that time I expressed my concerns to the rep and I was assured I was secure and then this happens. In the creative field security of ideas is paramount and while I am not suggesting I am all that I do not want anyone cherrypicking ideas, nor do I want carte blanche access to my desktop. I would appreciate a verifiable statement from Adobe stating they do not monitor my activity without my permission to do so. Please address this ASAP!

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    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    March 26, 2021

    1. This is a public user-to-user forum, not Adobe tech support. 

     

    2. If you're worried about spyware, you should scan your system with anti-spyware software.

     

    3. You can also opt of out of machine learning & sharing info with Adobe from your online account portal.

    https://account.adobe.com/privacy

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert