Skip to main content
Participant
Sep 13, 2022 6:14 PM UTC
Answered

SERIOUSLY UNSOLVABLE ISSUE

HI,

I WAS USING ADOBE CC WITH A SCHOOL EMAIL, WHICH GOT DISABLED A FEW DAYS AGO.

I HAVE GOTTEN A NEW LICENCE, THIS TIME FROM UNIVERSITY (ANOTHER ORGANISATION).

I CANNOT USE ADOBE CC, BECAUSE IT ENDLESSLY ASKS ME TO SIGN-IN AGAIN, AND IT IS AN ENDLESS LOOP WHERE I CLICK "SIGN-IN AGAIN" AND IT LEADS ME TO THE SAME PAGE.

 

I HAVE UNINSTALLED AND RE-INSTALLED ADOBE CC.

I HAVE RUN THE ADOBE CLEANER APP AND CLEARED MY ADOBE APPS.

I HAVE RE-INSTALLED CC AND STILL NOTHING, WHILST MY NEW LICENCE DOES WORK ON THE WEB PAGE.

 

I would be very grateful if someone could give me some assistance on this matter as I do not know what to do. I really thougt the cleaner app (as dramatic as it is, with having to stop background processes and everything) would solve it. 

 

Thank you

This topic is closed to new replies. Start a new post to keep the conversation going.
LinSims
LinSimsCorrect answer
Community Expert
Sep 13, 2022 6:49 PM UTC

5 replies

Participant
Sep 13, 2022 11:00 PM UTC

I am also having this exact same issue and cannot find a solution that works for me.

Translate
Participant
Sep 13, 2022 11:09 PM UTC

I got it to work using the cleaner. 

Translate
LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
Sep 13, 2022 6:49 PM UTC
Participant
Sep 13, 2022 7:41 PM UTC

That's what worked in the end, thank you!

Translate
Participant
Sep 13, 2022 11:01 PM UTC

What exactly did you do? That page just tells me that it should be working....

Translate