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Remcovanmeel
Remcovanmeel
Participant
February 13, 2015
Question

Server error: Some files failed to sync

  • February 13, 2015
  • 1 reply
  • 977 views

Since a couple of days, I get the error "Some files failed to sync". No files in my Creative Cloud map are synced anymore.

My colleagues don't have the same problem as I do...

I tried everything in the Troubleshooting but nothing works... Can anybody help me?

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
February 16, 2015

Hi,

We can try and force sync to re sync everything in your Creative Cloud folder by using a special keyboard shortcut.

  • Shift + Click on "View on Website" menu item in the context menu = Force Sync Restart + Force full journal listing


Force Sync Restart + Force full journal listing. This will also clear the journal and errors table in the local database file. Please give this a go and let me know how you get on.


Thanks

Warner


N
NatañaNatti
Participant
May 7, 2015

Hi I need some help as well. I 've done the above but I cannot seem to find this context menu....Can you please help me get rid of this error.

Thanks

wharress
wharress
Participating Frequently
May 11, 2015

Hi,

My instructions are the simplest method I can suggest without actually being at your computer. If you are unable to preform this method you can manually do the same task by following these steps.

1. Close Creative Cloud down, making sure the All Adobe services are closed (use task manager on Windows or Activity monitor on Mac to check)

2. Navigate to /Users/yourusername/Library/Application Support/Adobe/CoreSync on Mac or C:\Users\yourusername\AppData\Roaming\Adobe\CoreSync on Windows.

3. Delete any file ending in .db, .db-shm or .db-wal

4. Restart Creative Cloud.

Thanks

Warner

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