Skip to main content
M
matthewm3727413
Participant
June 16, 2015
Question

server error sync stopped

  • June 16, 2015
  • 2 replies
  • 790 views

Ive tried reinstalling creative cloud but this hasn't fixed the problem. Any ideas ?

This topic has been closed for replies.

2 replies

K
kaljack22
Participant
June 22, 2015

Hey Matt,

I'm having the same issue just now.  Where you able to find a solution for this? 

Cheers,

D
Adobe Employee
derekajack
Adobe Employee
June 23, 2015

We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

2) Navigate to:

MAC: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSync on Mac OS X

Note: The Users Library user folder is hidden on starting with 10.7 or later, see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

4) Restart Creative Cloud Desktop

    M
    Mesmer3001
    Participant
    June 24, 2015

    I've been experiencing a similar error ("Some files failed to sync") for the past 3 months - this fixed it. Thanks!

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 16, 2015

    Can you post screenshot of error ?

    M
    matthewm3727413Author
    Participant
    June 16, 2015

    D
    Adobe Employee
    derekajack
    Adobe Employee
    June 23, 2015

    We pushed an update on Sunday June 14th (V 2.1.1.110) that should fix the issue.  If not, please try deleting the db files following these steps:


    1) Quit Creative Cloud Desktop App then the CoreSync and Adobe Desktop Service processes using Activity Monitor (Mac) or Task Manager (Win)

    2) Navigate to:

    WIN: C:\Users\<username>\AppData\Roaming\CoreSync on Windows

    Note: The AppData folder is hidden by default this doc shows how to show it if needed, http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

    3) Then delete any file that end in .db,.db-shm or db.wal, and re start Creative Cloud (There should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)

    4) Restart Creative Cloud Desktop

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices