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rheawithpixels
rheawithpixels
Participating Frequently
February 23, 2022
Question

Server sync error

  • February 23, 2022
  • 1 reply
  • 705 views

I can't sync anymore to the server. Reinstalled allready my complete creative cloud twice, but its still not working. When I go to the browser version, I can add directories and than it will sync but when I do this from my desktop, it gives an error. When I go to my creative cloud online account it says I have more than 300gb of data. Thats not true because otherwise my macbook would explode. I started empty the trashed files which went back to 6 years ago. After some errors there, my account says this directory is empty. Which is not true. I think my account is corrupted. 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 26, 2022

    reset the cc app:

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    rheawithpixels
    rheawithpixelsAuthor
    Participating Frequently
    March 3, 2022

    Been there, done that. I have completely reinstalled the creative cloud. Talked with an Adobe expert for an hour last week. Still not working...

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 3, 2022

    then do a complete uninstall, update your computer system and reinstall:



    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging


    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


    check for, and if available, update your os


    repair all ms visual c++ versions that can be repaired.


    update your ms visual c++, if it can be updated


    restart your computer (don't skip this)


    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


    if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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