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EditThree
Participant
Jan 25, 2022 10:27 PM UTC
Answered

share button not available on cc library

the new CC library I created looks very different from the previous ones. in this one I'm not even able to get a share button. what is going on?

 this is the new library I just created, and there's no sharing or invite option

 

 

 the previous one I created the same way is still normal.

 

why?

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Akshay.Correct answer
Community Manager
Jan 28, 2022 4:39 PM UTC

Hi EditThree,

 

I'm sorry you are encountering this experience. The root to this display is that the 'new library' is not completely synced to the cloud in this state, causing the share option to be unavailable. The team will look into addressing this soon and share an update following so. 

 

Thanks,
Akshay

CC Libraries Product Manager

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8 replies

Community Manager
Akshay.Community ManagerCorrect answer
Community Manager
Jan 28, 2022 4:39 PM UTC

Hi EditThree,

 

I'm sorry you are encountering this experience. The root to this display is that the 'new library' is not completely synced to the cloud in this state, causing the share option to be unavailable. The team will look into addressing this soon and share an update following so. 

 

Thanks,
Akshay

CC Libraries Product Manager

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    EditThreeAuthor
    Participant
    Jan 29, 2022 2:14 AM UTC

    thank you. please keep me posted.

    I do not want to sync with adobe cloud anymore since it's taking way too much space in my hard drive. 

    As a team we used to use adobe cloud as the team folder but because of a lot of issues we abondoned that. Now there are over 200gb files in adobe cloud and I do not want to have those files on my hard drive as well.

    if there was an option to choose what part of the service I want to sync it'll be great. 

    Ultimatedly, I want to sync with adobe cloud but just not the files.

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    Community Manager
    Akshay.Community Manager
    Community Manager
    Jan 31, 2022 8:16 PM UTC

    Most definitely! 

     

    I would also suggest visting this product feature page to vote on 'Selective Sync' and add any additional feedback you may have. We will take this into consideration on our list of priorities as well. 

     

    https://creativecloudassets.uservoice.com/forums/905290-request-features/suggestions/31653889-selective-sync

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    David__B
    David__B
    Legend
    Jan 26, 2022 12:07 AM UTC

    Hi EditThree,

     

    I wondered if the issue may be related to permissions limitations associated with the library. Is the one with limited options a team library? https://helpx.adobe.com/ca/creative-cloud/help/getting-started-team-libraries.html

     

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    EditThreeAuthor
    Participant
    Jan 26, 2022 12:20 AM UTC

    no, both are personal library

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    David__B
    David__B
    Legend
    Jan 26, 2022 5:12 PM UTC

    Thanks for confirming. Does the behavior continue to happen with all new libraries? I wondered if the one with the issue somehow became damaged? If you export the one with the issue and then re-import it do you still see the limited options?

    https://helpx.adobe.com/creative-cloud/help/import-export-creative-cloud-libraries.html

     

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