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perrybrus
Inspiring
January 11, 2019
Question

Share document leaves blank docs

  • January 11, 2019
  • 2 replies
  • 475 views

Ex: When I choose to share a document, let's say from within XD, it eventually ends up in the Cloud documents under Files, however there are no content in the files. When I open the XD document from the clouds document section I only get a blank document. There's just a white square. What's the purpose of shared cloud documents when the files are not there?!

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2 replies

P
Adobe Employee
puneeta95641987
Adobe Employee
January 14, 2019

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from both of your systems?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2019

[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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