Shared album unavailable

Question

Our wedding photos are on a shared album of a user who has sandly passed away. When we try to access them we get an error message exaplaining the album is unavailable. Is there anyway we can still access our wedding photos?

Abambo · Answer

What probably happened is that that account has been closed, and the data stored has been deleted. I would contact the heirs. They may or may not be able to recover the data for you with the help of Adobe.

(I will move this to the correct forum.)

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