Shared CC Libraries sync then dissapear

Question

So today my shared CC libraries opened as normal in In Design.

As soon as a click on the library I want to acccess it opens up OK, however, when I leave that library ALL my shared libraries then dissapear.

I've logged out of CC then logged back in and sthe same thing happens, they sync, I then go into my file click on the library, exit the library and boom ALL shared libraries gone again.

Doesnt mattter what I do the smae happens every time.

Neelamk · Answer

Hi there,

We are sorry to hear about all your difficulties as your shared libraries disappear when you exit the library.

To investigate the issue you are facing could you please provide us with the below details:

>>what operating system are you using?

>>Is this on your iPad or your computer?

>>what browser version are you using?

>>If iPad what iOS version are you using?

>>Does the same thing occur in all browsers?

>>Has it always done this or is this something that just started happening recently?

>>Does it happen in other applications as well or only in InDesign?

Also, you can refer to the below article to see if it helps:

https://helpx.adobe.com/in/indesign/using/creative-cloud-libraries-sync-share-assets.html

Please let us know how it goes.

Regards,

Neelam

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