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Participant
August 16, 2017
Answered

Shared folder Not Syncing with Coworker

  • August 16, 2017
  • 1 reply
  • 449 views

I have shared a folder with a co-worker. I have a 20gig limit and they have 2. I filled up that 2gigs in that shared folder and it stopped the syncing. So I started deleting/moving folders and files out of the synced folder. The computers do appear to reflect the changes I made but the app still says that she is out of space and to clear out some space in the archive. But there is nothing in the archive.

Her error shows "There was a problem syncing some Files... You are out of storage: Permanently delete files from the archive to continue syncing. View Archive". But there's nothing in the archive that shows up. Most of the files weren't deleted but just moved out of the folder. I did empty my archive folder as well. I've also stoped syncing and restarted from the preferences in the cloud app.

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Correct answer David__B

Hi Talk2bks,

Could you have her check here and see how much space it shows as being used?

Adobe Creative Cloud

If you get properties/info on the shared folder how large is it?

Thanks,

- Dave

1 reply

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
August 17, 2017

Hi Talk2bks,

Could you have her check here and see how much space it shows as being used?

Adobe Creative Cloud

If you get properties/info on the shared folder how large is it?

Thanks,

- Dave