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Editor_ES
Editor_ES
Participant
January 20, 2022
Question

Shared Library not appearing in Creative Cloud Assets

  • January 20, 2022
  • 1 reply
  • 587 views

I was shared an asset library from a client, but no sign of the library appears in my creative cloud assets. I have double checked that the correct email was used to share the library with me. Additionally, I requested the client share the library with my (verified) secondary email assosiated with my account. In both instanced i recieved an email notification of the shared library, but nothing ever appears on the CC side of things. 

 

I called adobe support to confirm I only have 1 account assosiated with me email. Need help accessing library. 

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
January 20, 2022

Hi Editor_ES,

 

Sorry to hear about your difficulties. Normally in the email they sent to you there is a blue button that will say "Start Collaborating" when clicking this it should open a browser window (may prompt you to sign in) taking you to your assets online. You should see an option to join the collaboration there online. I think this is the URL: https://assets.adobe.com/files?dialog=notifications

After accepting it there it should appear in your libraries. Did you complete all these steps?

 

Best,

-Dave

    Editor_ES
    Editor_ESAuthor
    Participant
    January 21, 2022

    Unfortuneatly on both my primary and secondary email when clicking on the blue "start collaborating" button it takes me to my online library where nothing is there. I have no notifications or shared library assets available to me. I have requested the client reshares the library multiple times, each time there is no success. 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    January 21, 2022

    Thanks for the testing. Do you by chance have the case # from when you contacted support? Is the email you're using here on the forums the same as which the shared library is not appearing?

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