Sharing files to creative cloud deleted off the phone

Forum|Forum|5 years ago
September 9, 2020
1 reply
221 views

Yesterday I transferred 12 videos from my huawei p20 pro to creative cloud. Only 9 made it through, the other 3 got deleted off my phone and it only shows as 0kb. Mp4 files.

Does anyone know why this happened, and how to get the files back?

File sync

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kglad

Community Expert

creative cloud doesn't delete any files.

what steps did you take to transfer your videos?

T

toneg46481742Author

Participant

Went to my gallery, share, creative cloud, subfolder. Then it started the transfer and after that the videos were gone. Creative cloud had 0kb video files

kglad

Community Expert

that's not a transfer, that's a share and wouldn't delete the videos and more than sharing via email would delete them from your phone.

recheck your phone. if you're convinced they are deleted, google how to recover deleted photos/videos.

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