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S
sunnyroyal
Participant
March 15, 2016
Answered

Sharing Gone In OS X

  • March 15, 2016
  • 1 reply
  • 836 views

My option to share a file is now gone in OS X and my files no longer sync. This happened shortly after I upgraded OS X. What can I do?

This topic has been closed for replies.
Correct answer Lin He

Hi,

Please try to re-start computer and check it helped or not.  If not, we will need more information to understand your issue. Could you please use the log collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html )and send the zip file on your both machines to me at  SyncForum-Communication@adobe.com?And please kindly provide the information as below :

  • Your previous Operating System before upgrade, and what is your Creative Cloud App Version before upgrade:
  • What is your current Operating System and what is your Creative Cloud App Version in your current Operating System:
  • Adobe ID:
  • Forum post link:
  • How many computers you use with Creative Cloud:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):

Best Regards.

Lin

1 reply

S
sunnyroyalAuthor
Participant
March 15, 2016

Actually, all of my options for creative cloud when I right click are gone... do I need to uninstall and reinstall?

Lin He
Adobe Employee
Lin HeCorrect answer
Adobe Employee
March 18, 2016

Hi,

Please try to re-start computer and check it helped or not.  If not, we will need more information to understand your issue. Could you please use the log collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html )and send the zip file on your both machines to me at  SyncForum-Communication@adobe.com?And please kindly provide the information as below :

  • Your previous Operating System before upgrade, and what is your Creative Cloud App Version before upgrade:
  • What is your current Operating System and what is your Creative Cloud App Version in your current Operating System:
  • Adobe ID:
  • Forum post link:
  • How many computers you use with Creative Cloud:
  • Type of internet connectivity (Ethernet/WiFi):
  • Using a proxy (Y/N):
  • Firewall (None/Corporate/Local):

Best Regards.

Lin

S
sunnyroyalAuthor
Participant
March 18, 2016

Nothing worked. Restarting didn't help, uninstalling and reinstalling the entire software suite didn't help. Even reinstalling OSX via recovery mode didn't help. Because I didn't hear back from anyone earlier, I ended up having to wipe my computer clean and reinstall everything in order to restore CC desktop connectivity. That means the logs are gone too, sorry. If I find some time later today I will go to my back to my backup disk and see if the logs sill exist in the library. If you could tell me where the logs are stored there, it will make life easier for me.

I will say this though. When the error happened, it was immediately after an update of the Adobe CC app. It created a folder called "Creative Cloud Files (archived)1" and put it in place of the original folder. The folder also lost it's CC icon. In the enclosing folder on my hard disk, a CC branded Creative Cloud file folder was created with an identical set of files, but no connectivity. As I had mentioned all of the right click menu options had also disappeared.

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