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J
J_P__Molin
Participant
May 12, 2015
Answered

Sharing links in My Assets - error message

  • May 12, 2015
  • 2 replies
  • 2512 views

The following error message appears when trying to send a link in "My Assets" to share photos with a client: "We're sorry, there was an error retrieving this asset's sharing status. Please try again later" Anyone else having issues sharing / sending links in My Assets?

This topic has been closed for replies.
Correct answer Ken G. Rice

Please reply to me with a private Message with the link that is showing this error. We will investigate further.

2 replies

Zach Bruce
Zach Bruce
Participating Frequently
May 14, 2015

I'm getting this error message too, in addition to shared links giving the message "Sorry, this link is no longer active." any word on what to do to fix this or is it something I'll have to wait on?

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
May 18, 2015

Please see my post here Re: I created a link for  files on my cloud account and now cannot open it I get this message "We're sorry, there was an error retrieving this asset's sharing status. Please try again later."  and I cannot create a new link requesting you to email information about the link that is not working.

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
May 19, 2015

We have pushed a fix live and verified it for many customers. If you are still experiencing a problem please reply.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    May 12, 2015

    Try to delete cookies or try a different browser? Please try the same at a different machine or a network.

    Let us know if you get the same message on every attempt.

    Atul_Saini

    usfbosco
    usfbosco
    Participant
    May 13, 2015

    I am getting the same messages from other users (and even myself if I use the link). With 3 different browsers. Received first notice from a user yesterday. And has continued through today.

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity ManagerCorrect answer
    Community Manager
    May 13, 2015

    Please reply to me with a private Message with the link that is showing this error. We will investigate further.

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