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G
Guthrie.Watson
Participant
July 25, 2014
Answered

Sharing PDF with client

  • July 25, 2014
  • 3 replies
  • 1100 views

Is it a feature of Creative Cloud that Adobe don't allow sharing of PDFs with clients?

The artwork was sign off and a touch large for email, I thought I would be able to just share it on a link for download over Creative Cloud given the sub comes with 20gb of space.

Sadly unless you are logged into creative account this options isn't offered.

Seems like a massive oversight. Few end clients are going to have creative cloud free or paid for accounts and I'm struggling to understand why this choice was made.

This topic has been closed for replies.
Correct answer Ken G. Rice

This is a bug. Will update this thread once it is fixed.

3 replies

R
RoboD
Participating Frequently
August 1, 2014

It tooks a week (middle Europe), but now its fixed. So thanx Adobe ... in the end.

R
RoboD
Participating Frequently
July 26, 2014

Same prob., since thursday (24.7.) - four of my clients were very angry (two is printing-works). Now is Saturday and still not working... (sorry for my English)

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
July 28, 2014

@RoboD - The workaround is to have the clients sign up for a free Adobe ID. If they are signed in they will be able to download the PDF original.

R
RoboD
Participating Frequently
July 29, 2014

Till thursday my clients can downloaded pdf without free Adobe ID. Why they can't now?

I have to explain every of my client, that they must sign and give Adobe theires name and e-mail... Most of my consumer doesn't do it.

Main reason for buying the cloud was trouble-free sending and wieving print data, and other in pdf. This change condition of using cloud is really incorrect by Adobe and cloud will going to be unusable. (sorry for my English again...)

Mylenium
Mylenium
Legend
July 25, 2014

You can just send them the link. Otherwise there's plenty of alternate and much better file sharing service than the atrocity Adobe offers...

Mylenium

G
Guthrie.WatsonAuthor
Participant
July 25, 2014

Have you tested this?

I've tried and the link share only shared a JPG or PNG not the full PDF.

If you are logged into your creative cloud account you can download the PDF from the link but my clients don't have a creative cloud account.

Of course there are other ways it just seemed like a convenient way to share large finished files and contrary to the marketing spiel.

Ken G. Rice
Community Manager
Ken G. RiceCommunity ManagerCorrect answer
Community Manager
July 25, 2014

This is a bug. Will update this thread once it is fixed.

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