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Peris_photos
Participating Frequently
July 21, 2025
Question

SIGN IN LOOP, FIXES STATED ON WEBSITE DONT WORK

  • July 21, 2025
  • 1 reply
  • 447 views

hi i have had an issue with adobe recently where i cant sign in at all.

 

ill sign in and the page will load again and state "signed out of creative cloud. please sign in again to acces all adobe apps" to which i will try and sign in again and it will load the same thing again, 

 

as the title state i have tried everything on the adobe website. and tried soime other things that other members have tried. but i have had no luck with this. please if you can help me lol. 

 

thank you!!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 21, 2025

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

P
Peris_photosAuthor
Participating Frequently
July 21, 2025

so i did everything here.... and it brought me to somthing different, and it keeps sending me to the website on MS Edge and trying to sign in. but it give me the error below. and after researching that , i found that the answers dont work for that either.  

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 21, 2025

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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