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Andrew5CD5
Participant
October 21, 2020
Question

"Sign In / You have been Signed Out" Loop. Tried all suggestions I could find.

  • October 21, 2020
  • 2 replies
  • 251 views

I booted up my computer, launched the Adobe CC application, and was supprised to see that I was required to log in, and verify my credentials after having used the software with no issue the last few days. After signing in, and verifying my email address, the window began to loop between a loading screen, and a "You have been signed out" notification. I tried the solution posted here:

 

https://community.adobe.com/t5/enterprise-teams/re-adobe-cc-user-login-loop/td-p/9818135?page=1

 

Which successfully brought me to the login screen where I logged in, and again validated my email, but after clicking "Sign In", The same loop occured.

 

Any help would be greatly appreciated.

This topic has been closed for replies.

2 replies

M
martind57657993
Participant
October 26, 2020

Hi there, I want to share what help me to fix this bizarre issue in a Windows machine: open your network adapter properties and disable IPv6 in it. It seems Adobe login servers are not working correctly right now if you connect through IPv6. After doing this it could login in the first try.

Hope it helps!

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 21, 2020

Hi there, 

It's really unfortunate that even after trying steps you continue to face the same issue. 

I would suggest you to completely uninstall the Creative Cloud app and reinstall it with help of the cleaner tool. 

Please see this link for help: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.

 

Do let us know the outcome. 

 

Thanks 

Kanika

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