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Participant
Sep 8, 2022 5:01 PM UTC
Answered

Signed Out Loop

Hello. Recently I have changed education organisations and therefore I have a new Adobe Login. My old one was deactivated before I could properly sign back out of it. So now, when I open Creative Cloud, it gives me the image that you can see attached below. If I click 'Sign In' this Sign Out box just reappears, as an infinite loop. Any one able to help? I am just looking to sign into Creative Cloud with my new login, but that does not appear to be an option. I have tried completely uninstalling Creative Cloud, as well as all of my Adobe products, but upon reinstalling I am met with this box again. The 'Sign Out' option in the Help drop down is also greyed out.

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Peru Bob
Peru BobCorrect answer
Community Expert
Sep 8, 2022 6:11 PM UTC

7 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
Sep 8, 2022 6:11 PM UTC
Participant
Sep 9, 2022 8:16 AM UTC

That is the one that did it! Thank you for your help!

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John T Smith
Community Expert
Community Expert
Sep 8, 2022 6:11 PM UTC

What may work is to remove everything and do a fresh install

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Participant
Sep 9, 2022 8:17 AM UTC

This was the solution, thank you!

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Peru Bob
Community Expert
Community Expert
Sep 8, 2022 6:10 PM UTC