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badjano
Participant
July 8, 2014
Question

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

  • July 8, 2014
  • 1 reply
  • 311 views

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 8, 2014

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

Badjano are you on a managed network?  Have you made any recent changes to your security software?  Do you utilize a software firewall which may not recognize the new version of the Creative Cloud Desktop application?

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badjanoAuthor
Participant
July 10, 2014

Hi, Jeff.

I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.

Thanks for the tips.

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