Single user with 2 devices - Login experience is so inconvenient

Hi Adobe,

I want to raise a frustration that I suspect many solo subscribers share, because I can't be the only one living this.

I'm a single user on a paid individual Creative Cloud subscription. I work on my company computer during the day and switch to my personal laptop at home in the evening. One account. One person. Non-overlapping usage. Zero abuse of any licensing terms.

Yet recently, I got Adobe’s warning notifications a lot, suspecting multiple users are using the same Adobe account, and got forced to log out or reset passwords to continue using the account. After contacting customer service, I was told that apparently the user can only SIGN IN (not USE) in ONE device at a time, and I am required to manually log out and log back in every single time I switch devices — in my case, that’s a minimum of four times a day. This isn't a workaround or an edge case. This is my normal, daily workflow as a legitimate paying customer.

I understand Adobe needs to prevent concurrent account sharing. But what I'm describing is not that. Adobe already collects session data — device IDs, last activity timestamps, and usage location. A simple rule like "if two devices are not being used at the same time, don't trigger an alert — or show a pop-up that lets users deactivate one device the moment they open Adobe on another" would solve this completely. The data exists. The logic is straightforward. I don’t think this is a hard engineering problem.

When I contacted customer support, hoping for some acknowledgment, the response I got was a suggestion to upgrade to a Teams subscription, and he even sent a follow-up email asking me to upgrade. ?? Teams is a multi-user product. I am ONE person. Paying for a multi-seat plan to solve a single-user device-switching problem isn't a solution; it's upselling dressed up as support.  And why does Adobe still put “You can sign in to your account on up to two computers.” in this page

I don’t know if it’s the customer service that gave me the incorrect information (only one device signed in at a time), or if there are some technical issues happening from my end. What I do know is that I'm a legitimate solo subscriber who is tired of being treated like a suspected account sharer. I didn't share my account. I never did.