so how can i reach adobe officials

Forum|Forum|5 years ago
January 12, 2021
3 replies
248 views

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John T Smith

Community Expert

>adobe officials

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

LinSims

Community Expert

In addition to what @Manan Joshi has told you, you can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

M

Manan Joshi

Community Expert

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

A

Amy5F9B

Participating Frequently

I dont think tech support via the chat is what they mean by "adobe officials". I have been on chat support every day for a week and am only getting canned repsonses. I have lost access to 4 months of work that was stored in Creative Cloud and have gotten nowhere. I am told its a known issue and to keep trying. Topday I was told that I would never gain access to those files again. When I pushed back, the support person said the engineers are working and to keep trying each day. I have no faith that anyone is working on this, nor that the chat support has any real answers. Who at adobe can I talk to who might actually do something about this???? I am a paying customer. I pay for extra cloud storoage. This is unacceptable.

Jeffrey_A_Wright

Community Manager

Amy, I am sorry you have encountered so many problems utilizing Cloud documents with Adobe Illustrator. Please make sure to use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support cases. Your cases from November and December were automatically closed due to a lack of response.

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