Some files disappear off creative cloud

Forum|Forum|8 years ago
January 19, 2018
12 replies
11529 views

Please help me.

Several folders and files have been deleted from my creative cloud.

File sync

This topic has been closed for replies.

Correct answer David__B

Hi Grace,

Were the files and folders which disappeared ones which were shared with anyone else? Have you already check the trash or recycle bin on your computer and the online recycle bin here? Adobe Creative Cloud

I've seen cases where files get moved to these locations in error. Could check these and let me know if you find them?

Thanks,

- Dave

Show previous replies

David__BCorrect answer

Adobe Employee

Hi Grace,

Were the files and folders which disappeared ones which were shared with anyone else? Have you already check the trash or recycle bin on your computer and the online recycle bin here? Adobe Creative Cloud

I've seen cases where files get moved to these locations in error. Could check these and let me know if you find them?

Thanks,

- Dave

G

Grace_M20Author

Participant

Hi, no they weren't.

I haven't deleted them there are just several folders that are now empty.

Its really important work too. Is there a way they are backed up by adobe?

J

J Hyry

Participant

Apparently Creative Cloud randomly does this. I was told by their tech support to look in the CC Archive folder because CC doesn't really throw anything away. And yes, I found things in there which also lead me to check the Recycle Bin on my own computer, where I also found my files. I was able to restore my files from the Recycle Bin en mass, but our team is afraid to use CC now because of the lack of an explanation from Adobe why this has happened and how to prevent it in the future. The thing that made our issue strange is that in each folder there remained one file that wasn't deleted. Spooky right?