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J
jernejh
Participating Frequently
April 29, 2015
Answered

Some Files Failed to Sync

  • April 29, 2015
  • 1 reply
  • 713 views

Hi,

I have huge issues with the Creative Cloud App. I'm using Photoshop CC on two computers (windows 7, MacBook Pro Yosemite) and when working on the Windows 7 machine and syncing with the Adobe Creative Cloud App the files save on the cloud but are not synced when opening them up on my MacBook Pro. It always shows the error that it failed to sync. Have tried to quit the app, sign out/sign in but nothing works.

This topic has been closed for replies.
Correct answer wharress

Hi,

Can you send me your log files please?

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

1 reply

wharress
Community Manager
wharressCommunity ManagerCorrect answer
Community Manager
April 30, 2015

Hi,

Can you send me your log files please?

The logs are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html


Please zip them up and send them to SyncForum-Communication@adobe.com


Thanks

Warner

J
jernejhAuthor
Participating Frequently
April 30, 2015

Hi,

thanks for the quick response but don't know where to find the log files. Since there's a high probability that I'm not the only Adobe Creative Cloud user with that kind of problems I expected a quick fix solution and then move on. You probably don't expect from your mechanic that's fixing your car to tell you to go look under the hood and do something with the engine because you're not a mechanic.

Will go back to Dropbox.

Thanks,

Jernej

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