Some files failed to sync... aargh!

Forum|Forum|7 years ago
August 24, 2018
4 replies
1970 views

CC Desktop keeps telling me it can't sync "x" file.

But I deleted the file from the system a few days ago so why would I continue to get this annoying message?

On my other Mac signed into the same account I don't get the message. It's just on the laptop. The file isn't visible online and I've tried uninstalling the desktop app. Problem still there.

Is there some way I can flush out the cache? Maybe that's causing the problem?

THANKS

File sync

This topic has been closed for replies.

joatmon010

Participant

We've found the following works to resolve the issue...

Save files locally.
Close all Adobe Apps.
Quit Creative Cloud.
Disconnect computer from network.
Walk away from your desk, do the rounds.
Return to your desk eventually.
Reconnect computer to network.
Login to Creative Cloud.
Open any local files and save to the Cloud.

A

AmeriPRESS

Participating Frequently

I am having this exact same issue. I use a mini Mac running Mojave 10.14.3 and there are NO green check marks on the files that have been synced. The files all show up to date.

On my iMac that I use at home to work on these exact files, the file sync gets about halfway done...will flash "all files are up to date" and then restart the whole sync process again. (This machine shows green check marks, red triangles, etc.) But the directory that I have synced at home are missing a TON of files (mostly indesign files). I have called customer support and they call back when I am at work instead of on my work computer at home.

I have read through these forums and have deleted the "CoreSync" folders and restarted, etc. to no avail.

Any help would be appreciated.

David__B

Legend

Hi Fizzyfizz,

Is it still attempting to sync other files?
Does turning off/on sync make any difference?

Does restarting the computer make any difference?

Please let me know,

Thanks,

- Dave

D

dan1880

Participant

Has there been a resolution to this problem?

I'm having the exact same problem on MacOS Mojave 10.14.2

Deleted 2 files that weren't syncing anyway. It's correct on my home iMac, but on my work MBP it still persists. It's been this way for over 3 weeks now.