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J
JLSkrufve
Participant
August 27, 2018
Question

Some files failed to sync... aargh!

  • August 27, 2018
  • 1 reply
  • 1187 views

I have the exact same problem.

- Have restarted, tried to switch on/off sync, no go.

- Have uninstalled the desktop app and reinstalled. No go.

- Have (as adviced in an old thread) removed db files from CoreSync folder in Library/ApplicationSupport/Adobe/CoreSync, no go.

- Restarted my Mac several times, still same error.

File is removed from my Mac, trash bin is emptied. The file isn't present in CC Web nor Archive there as I've emptied the archive too.

Still gets this sync error message for a file that doesn't exist either on my Mac or in the Cloud.

Just realised it was actually a folder with several old designs, but still, it shouldn't matter. That folder with it's files doesn't exist anymore.

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
August 27, 2018

Hi JLSkrufve,

Sorry to hear about your frustration.Thanks for the information about everything you've tried so far.

Would it be possible to capture and share a screen shot of the error?

What version of Creative Cloud sync is listed in the preferences?

Please get back to me when you get the chance.

Thanks,

- Dave

    J
    JLSkrufveAuthor
    Participant
    August 28, 2018

    Hi Dave,

    Sure thing! It's CC version 4.6.0.384, the error message doesn't state anything more than " There was a problem syncing som files", no reason... (The reason would be that the file is deleted both on desktop and cloud, so nothing to sync. But why does it try to sync it anyway?!)

    Oh, one thing I can add to the description, I am running Mac OS Mojave (latest beta), but I have had the same problem in High Sierra just a couple of months back with some other files. That problem just solved itself automagically after som weeks. Still annoying to see those error messages.

    Would a logfile help?

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    August 28, 2018

    Hi JLSkrufve,

    Thank you for capturing the screen shot. Could you also check the version of Creative Cloud Sync? It is listed in the Creative Cloud > Files section of the preferences.

    Do the View on CreativeCloud.com or Get Help links provide any helpful info?

    I may need the log files but let me do some internal checking first.

    Thanks

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