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S
Sputnik IV
Participating Frequently
February 1, 2015
Question

Some Files Failed to Sync - desktop to cloud

  • February 1, 2015
  • 1 reply
  • 1138 views

Hiya

Indesign and pdf files that I add to the cloud appear and sync in the 'creative cloud files' folder on my mac - that works fine.

However, the problem is when I add files to the same 'creative cloud files' folder on my mac I get the red warning triangles on the files and they won't appear on the cloud?

I've tried all the suggestions on the forum and its not file naming etc..

am I being really thick? its driving me nuts!

thanks, G

This topic has been closed for replies.

1 reply

wharress
wharress
Participating Frequently
February 2, 2015

Hi,

So your workflow of uploading files to the Creative Cloud website work ok, these then sync down to your Mac computer?.

The workflow of adding files to your Creative Cloud folder on your Mac syncing to the Creative Cloud website is not working?

Thanks

Warner

S
Sputnik IVAuthor
Participating Frequently
February 2, 2015

Hi warner, yes that is correct..

wharress
wharress
Participating Frequently
February 3, 2015

Ok,

So the issue is actually uploading from desktop to Creative Cloud. Have you got any Firewalls or Antivirus in operation where your computer is?. It sounds like something is blocking you from uploading.

Can you send me your log files?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com


Thanks

Warner

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