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CSC-Julie
CSC-Julie
Participant
Nov 10, 2014 3:06 PM UTC
Answered

"Some files failed to sync" error, but "Creative Cloud is operating normally". What do I do?

CC is giving me a "Some files failed to sync" error but when you click on the link, it takes me to https://status.creativecloud.com/ which says everything is operating normally. So why give me an error, but no solution? Why won't my files sync? How dio I fix it?

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Ethereal_Sunflower98BC
Ethereal_Sunflower98BCCorrect answer
Participating Frequently
Nov 10, 2014 3:27 PM UTC

If you are on MAC, open Activity Monitor from Utilities.

Then Check if you are getting coresync not responding error.

Quit Coresyc from Activity Monitor also quit creative cloud desktop

then relaunch and check.

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8 replies

saeids4378122
saeids4378122
Participating Frequently
Oct 21, 2021 6:41 PM UTC

Admin Please Remove My Comments Non Of Them Not Solved  hahahah Error Came Back

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saeids4378122
saeids4378122
Participating Frequently
Oct 21, 2021 6:34 PM UTC

I Dont Know Why But When I Put Adobe Clean It OTF Font Inside Creative Cloud Files Folder And Sync That Folder With Creative Cloud Desktop And Web This Eroor Not Showing Anymore

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saeids4378122
saeids4378122
Participating Frequently
Oct 21, 2021 6:05 PM UTC

always put one font file  inside the folder  Creative Cloud Files.this Resolves Error

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saeids4378122
saeids4378122
Participating Frequently
Oct 21, 2021 5:59 PM UTC

SOLVED  SOLVED SOLVED
If the folder "Creative Cloud Files" on Your Computer hard drive  is empty you will see this error and after inserting at least one file this error will be fixed

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rapusirkus
Participant
Nov 10, 2019 9:51 PM UTC

Thank you so much! I was losing my mind over sync issues, but this trick seems to have fixed it 🙂

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    Ethereal_Sunflower98BC
    Ethereal_Sunflower98BC
    Participating Frequently
    Nov 10, 2014 3:30 PM UTC

    If  not working,Quit Creative Cloud desktop and Coresync from Activity Monitor.

    Then, Click on Finder and then hold Command + Shift + G keys on your keypad

    It will open Go to folder window, type  exactly ~/Library and click on Go

    Then open Application Support > Adobe folders

    Then  rename coresync to coresyncold and check

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      Fernando Céspedes J
      Participating Frequently
      Dec 5, 2014 10:05 PM UTC

      Thanks sam.am your solution worked for me

      I've tried to uninstall and reinstall Creative Cloud app but didn't work.

      Now sync works perfect!

      Thank you again!

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        Ethereal_Sunflower98BC
        Ethereal_Sunflower98BCCorrect answer
        Participating Frequently
        Nov 10, 2014 3:27 PM UTC

        If you are on MAC, open Activity Monitor from Utilities.

        Then Check if you are getting coresync not responding error.

        Quit Coresyc from Activity Monitor also quit creative cloud desktop

        then relaunch and check.

        Translate
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