"Some files failed to sync" when syncing creative cloud files to a new computer. Help?

I have the same problem... Files are not syncing.

It seems so unprofessional to open an old version of a dokument when showing to a customer.

Or just not even being able to find new files created at my workspace when I try to find it at home.

Some times it takes a day or two to appear and some files just never appears.

Why?

Its too unstable

This is frustrating me beyond belief. Some files it "can't sync" don't even exist. I'm happy to pay my subscription, i run a business after all. But I have no faith that I do work at home then go to my office and find my files there... I NEED my files in both places.

I never have this problem with Google Drive. I'm on the latest creative cloud for OSX. This simply shouldn't happen for the price I pay each year.

If anyone know's how to fix this i'd be really grateful to hear from you. Especially the Adobe team. I don't think i'm alone with this problem. It's not a slow upload I'm Fibre with over 100 Mbps Down and over 50 Mbps up so I don't think that's the problem.

I really need to trust that the work i'm doing isn't getting lost. I really don't want to do it again!

Creative Cloud Help | Creative Cloud Core Sync crashes every minute after update

this worked for me.

Hi Andrew,

Are you still seeing this issue?

Thanks

Warner

I'm having the same issue. Clicking on the "Learn more" link next to the "Some files failed to sync" message led me to my Creative Cloud Status: "Creative Cloud is operating normally."

This may be true—but if normal means failing to sync select files from a project, then there's a problem. I worked on a specific Illustrator file in a project folder on two different computers, my laptop and my desktop.

I started on my laptop, saved. When I got to my office, on my desktop, that file wasn't IN my CC drive. Okay, so, I started over. I worked on this file until 5:20pm yesterday. This morning, I got on my laptop to continue working on it at home. My laptop's CC drive doesn't show ANY of the changes I made from the office yesterday. So, I went to the web view of the files folder and saw that the last saved version of the file was from 4:36pm yesterday. I basically lost an hour of work (at least it appears that way on my laptop). I am heading in to the office to check that version of the file.

What else can I do?

Hi. I was having the same issue and nothing that was suggested helped until I stumbled across something. For me, there wasn't an issue with a file, but a folder.  I created a new folder and then renamed it, but CC tried to sync the folder as I was renaming it. It synced the originally named "New Folder" and as the folder renamed, causing it to loose it's mind. I tried deleting the "New Folder" on my hard drive but as soon as I did, CC would put it back. I went online and checked my CC files and it wasn't there. It was a phantom folder, so to speak.

My solution was:

1. Turn off file sync.
2. Move the parent folder somewhere else on your hard drive so it will not be in the Creative Cloud Files folder. I didn't just do the folder that was having issues, but the folder above that.
3. I deleted the phantom folder on my hard drive.
4. I went to CC and deleted the entire parent folder (archived and deleted).
5. I turned on file sync and re-synced everything again (without the offending folder that was having issues). Everything worked fine.
6. I then moved the parent folder back into the Creative Cloud Files folder.

When it re-synced, everything was working.

Again, not sure if this will help, but I was having similar issues and this worked for me. Basically CC thought I had two folders when I only had one and it didn't know how to process it. This has happened to me twice now.

Hope it helps.

I'm having the same problem off and on. For a while, half my local files were missing!

I was able to sync everything up Tuesday night (after restoring from my Carbonite backup to my local Creative Cloud folder a few weeks ago), but when I opened the Creative Cloud app this morning, it returned to the "Some files failed to sync" message. When I click on "Learn More", I get taken to a system status page.

Since no one answered the previous messages from March, I have t assume that this is an ongoing issue. I have not made any major changes to files or folder structure in quite a while, so I don't know what the issue is.

Any help here would be appreciated.

Now all my computers are having trouble syncing... I'm going to use other cloud storage for now, but it would be great if this could be fixed.

I've also tried moving the folder to another hard drive, still nothing.