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Participant
Jul 6, 2020 5:22 PM UTC
Question

Some technical with firewall and time setting

Hi,

I need help with opening CC on my Mac. When I open the computer, I am not able to connect to the app.  The message say,
" Please check your firewall settings, ensure that you time setting is correct and try again."

I look at the upper hand side corner, the time is correct in my zone time.  What should I do? How do check the time setting for the firewall. Please help.

Thank you

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1 reply

Nancy OShea
Community Expert
Community Expert
Jul 7, 2020 12:05 AM UTC

Please provide more details.

  • Is this an Individual or a Teams/Enterprise account?
  • Which error code(s) are you seeing?
  • On which operating system?
  • Which Firewall are you using?

 

In the meantime, please see this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

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Nancy O'Shea— Product User & Community Expert