something is preventing syncing

Forum|Forum|5 years ago
July 23, 2020
3 replies
2426 views

Hello.

This error comes out when syncing cloud documents. *something is preventing syncing*

All methods described for this problem are done. No result.
There is one account on all devices. There is enough memory.
I uninstalled Photoshop and installed it again.
IPad pro, Windows 10

What could be the reason?
Does Adobe Creative Cloud work in Thailand?

File sync

This topic has been closed for replies.

D

default46po5jkb3zl9

Participant

Have the same problem, anyone figured a solution?

Nancy OShea

Community Expert

@default46po5jkb3zl9,

This discussion is a year old. Please start a new topic and provide some details about your system & workflow.

In the meantime, please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

NOTE: Effective July 14, 2021 Adobe servers require TLS 1.2 connections.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Nancy O'Shea— Product User & Community Expert

D

dDembicki

Inspiring

That happens to me when my internet connection is slow. I feel your frustration but I'm not sure it's anything that can be adjusted in your software or computer.

Nancy OShea

Community Expert

You can check the Adobe System status report below. Everything appears to be OK.

https://status.adobe.com/

See "Unable to sync files."

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

Nancy O'Shea— Product User & Community Expert