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H
Haris
Participant
June 4, 2020
Answered

Space Problem

  • June 4, 2020
  • 4 replies
  • 1596 views

Hi I need some help. I have downloaded adobe CC And i dont have enough space on C drive. So i changed the deafult location in setting on Creative Cloud.But whenever i try to install any Adobe Software from CC the space goes to C i dont know why i have changed the location but idont understand HELP

This topic has been closed for replies.
Correct answer Nancy OShea

Insufficient HD space is a big problem.  I've been there, it's no fun.

  • Uninstall non-essential programs.
  • Move data files to externals.
  • Defragment primary HD.
  • Get a bigger computer. 

 

4 replies

M
Mohd308807514i82
Participant
July 4, 2023

i need to talk with agent

 

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 4, 2023

@Mohd308807514i82 

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

K
kayeff73
Participant
July 24, 2020

I have the same issue - not enough space.  Currently looking to upgrade desktop, what operating system /storage should i be looking for in order to run all the apps in Creative Cloud? 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 24, 2020

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.  Check each one. 
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Depending on workflow,  you may need more than these bare bones recommendations.  For example, your operating system alone could require 4GB of RAM + 12.5GB of storage.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 4, 2020

Insufficient HD space is a big problem.  I've been there, it's no fun.

  • Uninstall non-essential programs.
  • Move data files to externals.
  • Defragment primary HD.
  • Get a bigger computer. 

 

Nancy O'Shea— Product User & Community Expert
    H
    Haris Author
    Participant
    June 12, 2020

    Thanks Will do 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 4, 2020

    Haris, I am sorry, but the drive that contains the operating system will continue to be used to store files for the download and install process, regardless of the location you specified for the install location.

     

    Instead of focusing on customizing the install location, I would recommend you focus on freeing up space on the C: drive.  You will gain a lot more savings by transferring videos, music, and other documents to a different drive.  As a rule of thumb, you should always have at least double the amount of free space, on the hard drive with the operating system, as the amount of installed RAM.

      H
      Haris Author
      Participant
      June 12, 2020

      Thanks for your reply. It was helpful

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