Skip to main content
Participant
Mar 10, 2021 10:18 PM UTC
Answered

spark bug

Hi, I apologize if this is posted in the wrong place. The only place I was able to find for spark was in japanese.

 

whenever I export my projects as a PDF, I just get a black screen when I try opening it. I asked my friend, and he says that there's bogus alpha channels in the document. I also notice that exporting to PDF creates a much higher resolution copy of my document. There's usually no difference between the PNG and JPG exports. They're both low res. Why are both of these happening?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Mar 10, 2021 11:40 PM UTC

    Hi @Patdiddy8,

    I'm not sure why you need Spark to PDF.  That sounds like a recipe for trouble to me.  But no matter.

     

    Spark Support is on Zendesk:

    https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

     

    Post feedback in the Spark Uservoice where it will be seen and tracked by developers.

    https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

     

    For Spark technical support, go to Spark support on Zendesk.

    https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

     

    Unfortunately, there is no dedicated community forum for Spark users here.  Sorry.

     

    Good luck!

     

    [Moved from The Lounge to Creative Cloud Services.]

     

    Nancy O'Shea— Product User & Community Expert

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Mar 10, 2021 11:40 PM UTC

    Hi @Patdiddy8,

    I'm not sure why you need Spark to PDF.  That sounds like a recipe for trouble to me.  But no matter.

     

    Spark Support is on Zendesk:

    https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark

     

    Post feedback in the Spark Uservoice where it will be seen and tracked by developers.

    https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

     

    For Spark technical support, go to Spark support on Zendesk.

    https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

     

    Unfortunately, there is no dedicated community forum for Spark users here.  Sorry.

     

    Good luck!

     

    [Moved from The Lounge to Creative Cloud Services.]

     

    Translate
    Nancy O'Shea— Product User & Community Expert