Spark Time Out

Forum|Forum|5 years ago
January 23, 2021
3 replies
322 views

Hi, I am a creative cloud member so I am not sure why I keep getting a specific message while I am in Spark. When I have been in Spark for only about 10 minutes, I get the message, "Your session has timed out." And it tells me I need to log back in "using the following ways." This message makes no sense to me since I should be able to stay logged in indefinitely. I would really appreicate if someone can shed some light on why I keep getting this time out message.

Thank you so much!

Greg in Colorado

Collaboration

This topic has been closed for replies.

Nancy OShea

Community Expert

Spark does not have a dedicated community forum as other Creative Cloud apps do. Instead Spark has a help desk on Zendesk. You can contact Spark support below.

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-

Timing out can be caused by many factors starting with your Internet Service Provider. If you're frequently being asked to sign-in to Creative Cloud, that could be another issue. See help article below.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

G

garstionAuthor

Participant

Thank you so much Nancy for your help. It's definitely not my internet service because I am not having issues with the service on any other internet matters. The last two times I used Spark, it didn't time out for some reason. I did go to the link you sent, regarding the Zendesk. It took me to a link to open up a "ticket" for Spark issues. I will definitly do that if the problem returns. Thanks for sharing that link. I really appreciate it. I also found a 1-800 number to call for adobe issues. You have been very helpful!

PS: It would really be nice if Spark had a dedicated community forum. Maybe some day they will have it. I find Spark to be a wonderful product offered by Adobe!

Have a wonderful rest of your day/night!

All the best,

Greg in Colorado

John T Smith

Community Expert

>Did I post this in the wrong spot?

Yes... you need to go to the zendesk link I posted for all Spark help

John T Smith

Community Expert

You need to go here for Spark help https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark
-also https://community.adobe.com/t5/get-started/adobe-spark-helpful-resources/td-p/11003736?page=1
-also https://fonts.adobe.com/collections/spark-font-pack
-also https://blog.adobespark.com/2019/06/10/stand-out-with-sparks-new-premium-templates/

G

garstionAuthor

Participant

Thank you so much for your reply. There was a community for every part of creative services to ask a question except for spark at least where I was looking. Did I post this in the wrong spot? I went to your links but still have not found a way to create my own post so I replied to someone else's post in hopes a staff person would respond. I appreciate your trying to help me out! I am still getting timed out sessions which should not be possible since I pay 9.99 a month.

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