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mattheww71842805
Participant
July 2, 2020
Question

Stopped Syncing Latest Version but Says Up-to-Date

  • July 2, 2020
  • 1 reply
  • 167 views

Hello, 

 

I got a new Macbook Pro yesterday so I installed the Creative Cloud desktop app and was told all of the syncing was up-to-date. On the new Mac it has listed all of my work (largely Id and Ai files); however, when I go to open the files I edited/created within the last few weeks on the new Mac they either come up with the pre-edited version or a blank artboard. On the Mac I was working on before, the files appear completely up-to-date in the Creative Cloud but do not on the new Mac. Any changes I make to the files on the new Mac don't sync to the old Mac either.

 

Could I please have some assistance? I have tried uninstalling and reinstalling the Creative Cloud app, pausing and starting syncing, and restarted both computers but nothing has changed.

 

Thank you!

    This topic has been closed for replies.

    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    July 2, 2020

    [Moved from Community (forum) Help to Creative Cloud Services.]

     

    Please tell us which operating system number is installed on each device?

    Which version of AI and ID did you use to create your files?

    Which version of Creative Cloud desktop app is installed on each device?

     

    Nancy O'Shea— Product User & Community Expert