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naufalm1
naufalm1
Participant
May 9, 2018
Question

Storage Full but no files in all locations. Need help

  • May 9, 2018
  • 3 replies
  • 1520 views

Hi,

I'm trying to upload my Adobe XD file to the cloud so i can preview it on my phone but it said failed to sync then eventually said storage was full. It still says 0% of 2GB used and I have checked Lightroom folder and Acrobat as well.

There is one file stuck in the deleted section of the Assets page, which I am unable to permanently delete for some reason. That file was non-functioning but was the one I wanted to upload, hence i deleted it.

On my desktop, AdobeCC says 0% of 2GB but on the android apps it says my account is 0% of 0GB. This has been pretty frustrating and none of the options from other threads have helped me.

I am completely unable to upload any files to the cloud. I hope someone can help me with this. Thanks.

Best regards,

Naufal

This topic has been closed for replies.

3 replies

thiagokolb
thiagokolb
Participant
May 28, 2018

i want delete my file but show me "Unexpected response:412"

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    May 9, 2018

    Hi Naufal,

    I'll contact engineering to have them check your account. What is the name of the file you are unable to delete? Are you getting any kind of error when attempting to permanently delete the file?

    Thanks,

    - Dave

    naufalm1
    naufalm1Author
    Participant
    May 9, 2018

    Hi Dave,

    Thanks for your assistance.

    I get an error message "Unexpected Response: 412" when I try to delete the file called "wCVAPPP.xd".

    However, even before the issue with this file, I was unable to properly sync any files to the cloud. (failed to sync & storage full messages)

    -Naufal

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    May 9, 2018

    Hi Naufal,

    Thanks for the additional details. Hopefully it won't take to long to get sorted.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 9, 2018

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