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Question

"Storage Full", can't find any files

Forum|Forum|22 days ago
May 14, 2026
4 replies
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I recently deleted all but one of my files. The file in question is 0.3 GB. Yet the storage says 4.3 GB used?

Yes, I Deleted and then Permanently Deleted all the other files, presets, documents, swatches, libraries, etc. The Deleted bin is absolutely empty, I checked. I went through every app I’ve ever used and PermaDeleted everything from the cloud. There are no files in any of the Files tabs like Mobile Creations etc. and the general “All types” file tab just shows the 0.3 GB file.

The only place where anything else even shows up is the front page: the Recent Files shows a few RAW files (no previews just blank and a file name) — ones I’ve already deleted and permanently deleted more than 30 days ago! When I try to delete these ghosts, it gives me an error.

What on earth is going on? Where are these mysterious 4 GB of unknown files, and how do I get rid of them?

creative cloud storage space

Nancy OShea

Community Expert

Spark is obsolete. It’s now called Express.

https://express.adobe.com/

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

See the reply ny @kglad here:

Nancy OShea

Community Expert

Adobe Creative Cloud storage quotas range from 100 GB to 1 TB for most individual, team, or enterprise plans. Basic free accounts receive 5 GB.

https://helpx.adobe.com/ie/creative-cloud/apps/work-with-cloud-documents/manage-cloud-storage/track-cloud-storage.html

These count toward your total cloud storage: See screenshot.

Deleted files and folders continue to use storage until they’re permanently removed. Learn how to permanently delete files to free up storage.

Deleted files are stored for 30 days and will continue to consume space until permanently deleted. However, you can delete them any time before the 30-day period to free up some storage space.

https://helpx.adobe.com/ie/creative-cloud/apps/work-with-cloud-documents/manage-and-restore-files/permanently-delete-files.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

did you check the adobe file locations with a mobile browser?

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

birdofmetalAuthor

Participant

Yes, I checked all of those on my phone just now.

All that shows up is my 0.3 GB file with the 1st link.

I’m unfortunately no longer subscribed to LR so that link gives me a “no access” message. The LR phone app has nothing in it and I deleted everything from there before I canceled my subscription (photos, videos, presets, everything).

Document cloud is empty, just one 24 kb file shared with me that I can’t seem to delete.

Don’t think I ever used Spark and that link does not take me to a file storage location. It redirects to express.adobe.com, a general intro page for the app.

I downloaded the Adobe Express app and in the Libraries tab of “Your stuff”, there were some old PS libraries. I deleted them and when I checked the Deleted tab again through the Assets link and permadeleted the libraries, they all were in the 350–400 Bytes range.

kglad

Community Expert

try resetting the cc app:

To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

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