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Participant
August 31, 2021
Question

Stuck in an infinite login loop, lost on what to do

  • August 31, 2021
  • 1 reply
  • 904 views

Hello Adobe Support community,

Since about a month ago I've been experiencing issues with the creative cloud app and thus all other adobe applications. As the title implies, I am stuck in an infinite login loop. I have seen other posts addressing this issue, but to my knowledge I haven't seen a clear solution to the problem. I have tried deleting and reinstalling but it still does not work. I am wondering if after these years someone has found a solution to this problem. Basic information about my computer: it runs on Windows 10 and it's powerful enough to run the adobe apps. For specifics, please ask.

 

Translation on screenshot:

 

You've been signed off

Please sign in to keep using adobe applications

                                                  (sign in)

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
August 31, 2021

Rebs5EDC, sorry that the Creative Cloud desktop app is signing you out. Please see https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html for steps you can take to correct this behavior. Also, please update this public forum discussion if you have any questions.