Stuck on enterprise ID when trying to login to personal account

Forum|Forum|2 years ago
March 22, 2023
3 replies
3358 views

Attempting to login to my personal account after my school account stopped working on my home computer to creative cloud, and even after uninstalling all adobe programs, restarting, and logging in again, I still have no option to login to my personal account, only through enterprise ID. Any ideas how to log into personal ID?

Libraries

This topic has been closed for replies.

kglad

Community Expert

if the previous suggestions fail, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your personal ID and password.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Did you do this to remove all traces of your old account?

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded