student plan problems

Question

I recently purchased Creative Cloud and did the student plan. The app asked me to verify my account by entering the code sent to my school email. I went to sign into my school email and the email wont show up with the code. I checked spam, trash and went into my email settings and made sure there was no filters. Now I can't even do anything it just says to contact my adminstrator. The plan wont show up or subscription when I view my account profile and they charged me the $20. Is there a help number or email from adobe?

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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