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James_Davies
James_Davies
Participating Frequently
Oct 9, 2021 12:17 PM UTC
Question

Student Verification

I need to reverify my educational status for my adobe plan. I was having issues with my documents not being verified so asked ShearID support. They then went in and verified it manually.

 

However, I never got a confirmation email from Adobe like they said I would and my account still says I need to reverify my student status?

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8 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Oct 18, 2021 1:23 AM UTC

Submit a JPG of your student ID or enrollment through your Adobe Online account.

https://account.adobe.com/plans

https://www.adobe.com/offer-terms/student_teacher_eligibility.html

 

 

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Nancy O'Shea— Product User & Community Expert
    James_Davies
    James_DaviesAuthor
    Participating Frequently
    Oct 19, 2021 4:45 PM UTC

    Hi,

     

    This is the issue Nancy. I had done this and then Shear ID automated reply said it was insufficient. I emailed them and they manually approved it. However, I never got the email from adobe (as shearid told me I would) confirming my student authentication.

     

    I discussed this issue with adobe live chat support and was told my only option was to ask here.

     

     

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Oct 19, 2021 6:11 PM UTC

    Sorry, I have no idea what ShearID is. 

     

    Nobody here can assist you with an Adobe billing matter.  We are not Adobe employees.  Only Adobe employees can help you.  Go back to Adobe customer chat and ask for a supervisor.


    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

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    Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Oct 9, 2021 12:46 PM UTC

    Contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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    ABAMBO | Hard- and Software Engineer | Photographer
    James_Davies
    James_DaviesAuthor
    Participating Frequently
    Oct 17, 2021 12:44 PM UTC

    Hi! 

     

    Sorry for the late reply, didn't get a notification that you had replied!

     

    Contacting Adobe directly like that was my first response. They promptly said that they could not help for this and I needed to post here.

     

    ShearID have it manually completed on their end and told me to contact Adobe support. So I am going around in circles.

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