Subscribed for 7 days free trial but wasn't able to cancel it and now adobe charged me for it

Forum|Forum|29 days ago
July 3, 2026
16 replies
83 views

I subscribed for a 7 days free trial but wasn't able to cancel it before the billing started and it resulted to me being charged of an amount (yearly subscription). Can it still be refunded because I already cancelled it within the 14 days window? (I just got charged today btw).

Correct answer ShivangiGupta

Hi @Unanimous12,

Thanks for reaching out.

I can see that your account still has an active subscription to Adobe Acrobat Premium.

Please cancel it within next 13 days to get the refund. As @kglad mentioned above, refund may take 12-14 days to get processed.

Let us know if you have any additional questions.

^Shivangi

A

Avha

Participant

Goodday, i subscribed for 7 days trials using laptop with the aim of editing pdf to word.i was unable to edit any document as it was denying.After 2 days i decided to cancel it with phone because i could not use it.recently i keep on getting the message from my bank reporting the failed attemp to deduct money from my account.please help,how do i stop this

kglad

Community Expert

@Avha

check your account, https://account.adobe.com which probably still has an uncancelled subscription. to properly cancel, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html