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Aii_000
Participant
Sep 30, 2023 10:14 PM UTC
Answered

Subscription not working despite paying

I'm not sure is this is the right section so sorry about that.

A little backstory, I'm a student and my school offers us a discount on Adobe Creative Cloud, including all the services and apps and such (Adobe Creative Cloud ETLA), which we have to renew every year. However when I tried to access one of the apps, Photoshop, I was logged out. No big deal, so I logged back in with my school credentials but for some reason, it's showing I never subscribed and is now making me pay for a new subscription. I've tried uninstalling and reinstalling, signing in and out, everything. Right now it's offering me a 7-day trial which I'm using but I can't rely on that for long. I'm having the same issue with my iPad.

 

I've recently renewed the subscription at the beginning of September and had no problems using apps like Illustrator, Photoshop and InDesign up until today.

 

Thank you.

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kglad
kgladCorrect answer
Community Expert
Sep 30, 2023 10:30 PM UTC

if your school administers your plan, contact the school's plan administrator.  otherwise,

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

View reply

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Sep 30, 2023 10:30 PM UTC

if your school administers your plan, contact the school's plan administrator.  otherwise,

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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    Aii_000Author
    Participant
    Oct 4, 2023 12:15 PM UTC

    I ended up contacting my school's IT service to have it fixed.

     

    Thanks

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 4, 2023 1:12 PM UTC

    thank you for the update!

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