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Participant
March 11, 2023
Question

subscription payed on wrong account.

  • March 11, 2023
  • 2 replies
  • 327 views

I have started a trial for premiere pro, that ended yesterday. When I followed the instructions to payment, it took my gmail and gave me a membership that now does not have the project I need acces to from my trial.

The trail was linked to an old email for an old work creative cloud.

 

how do I get my project to my new account?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
March 11, 2023

Are you having trouble opening Premiere Pro or finding the project file?

kglad
Community Expert
Community Expert
March 11, 2023

you saved your project on you computer, correct?

 

if so, that project is still in the same location where you saved it.

 

<moved from enterprise&teams>