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Participant
Mar 11, 2023 12:27 PM UTC
Question

subscription payed on wrong account.

I have started a trial for premiere pro, that ended yesterday. When I followed the instructions to payment, it took my gmail and gave me a membership that now does not have the project I need acces to from my trial.

The trail was linked to an old email for an old work creative cloud.

 

how do I get my project to my new account?

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2 replies

Peru Bob
Community Expert
Community Expert
Mar 11, 2023 3:45 PM UTC

Are you having trouble opening Premiere Pro or finding the project file?

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kglad
Community Expert
Community Expert
Mar 11, 2023 1:16 PM UTC

you saved your project on you computer, correct?

 

if so, that project is still in the same location where you saved it.

 

<moved from enterprise&teams>

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