Andrea36854858pe6p

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Subscription problems

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I got my subscription for the full plan (all apps included) and paid the first fee already. Why when I check the apps instead of having a download button I still have the "try" one? On the other hand the "purchase" button is not available so I wonder if they give you the trial version to start with even if you bought the plan and then it just keep working (?)

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kgladCorrect answer

Community Expert

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

Community Expert

Correct answer

Community Expert

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

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Andrea36854858pe6pAuthor

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Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

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Community Expert

Community Expert

good to hear!

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Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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Andrea36854858pe6pAuthor

Participant

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

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