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Participant
April 19, 2024
Answered

Subscription problems

  • April 19, 2024
  • 2 replies
  • 548 views

I got my subscription for the full plan (all apps included) and paid the first fee already. Why when I check the apps instead of having a download button I still have the  "try" one? On the other hand the "purchase" button is not available so I wonder if they give you the trial version to start with even if you bought the plan and then it just keep working (?)

This topic has been closed for replies.
Correct answer kglad

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 20, 2024

if the first link in the previous post fails to help proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Participant
April 21, 2024

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.

kglad
Community Expert
Community Expert
April 21, 2024

good to hear!

Participant
April 21, 2024

Thank you. I logged off and re-logged with personal account instead of digital keys (which still I don't know what it is). Now everything works just fine.