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Participating Frequently
April 24, 2023
Answered

Sudden denial of access to Portfolio

  • April 24, 2023
  • 3 replies
  • 5420 views

Yesterday morning, I suddenly received a 403 error, access denied to my Portfolio pages. It continues today. I have logged out of Adobe account, and back in. Tried different browser. Can't find any information that explains why the sudden denial. Any direction would be appreciated.

 

Hope this is posted in the right bucket. I didn't note anything else on the list that seemed better.

 

 

Correct answer Sesame3435825126jh

Hi! i was having this same problem and if you have a VPN check if that's on. Once I turned that off, the error message went away and I was able to access my portfolio. Hope this helps anyone else who has this issue!

3 replies

Sesame3435825126jhCorrect answer
Participant
December 19, 2023

Hi! i was having this same problem and if you have a VPN check if that's on. Once I turned that off, the error message went away and I was able to access my portfolio. Hope this helps anyone else who has this issue!

kglad
Community Expert
Community Expert
December 20, 2023

thanks for that @Sesame3435825126jh 

Nancy OShea
Community Expert
Community Expert
April 24, 2023

Portfolio seems to be working now.

https://portfolio.adobe.com/sites

 

Are you logged-in with the correct ID & password?

Do you have an active, paid subscription plan?

https://account.adobe.com/plans

 

You may submit a help request directly to Portfolio Technical Support. 

They usually reply by email within 24-48 hours (check your spam folder).

https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participant
June 21, 2023

Same thing is happing to me please help

kglad
Community Expert
Community Expert
June 21, 2023

@unpopular company 

 

try a different browser

Participating Frequently
April 24, 2023
I've already been there. None of that applies to me.
kglad
Community Expert
Community Expert
April 24, 2023

use your mobile phone's browser.  any problem?